Contacting Customer Support

How to Contact Customer Support

Please include:

• Your full name
• Your customer ID #. This is the same number as the cable ID # and the software serial #.
• Vehicle you are working on
• Detailed description of the problem you are having including all error messages
• Laptop Make, Model, Operating System, CPU and RAM
• VCM Suite Info log

Step 1:
To obtain a VCM Suite Info log, please use the VCM Suite Info form found in both the VCM Editor and VCM Scanner programs under the help menu.

Step 2:
Click the blue i to poll the software and the vehicle for info.
Note: Make sure your cable is connected to the vehicle and the vehicles key is in the ON position before you click the blue i.

Step 3:
After step 2 has completed (can take between 5 and 20 seconds) you are ready to save the info.
Click the blue file to save the info log. This is the file that you will need to e-mail us.